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Find My PPI
Find My PPI
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Blackhorse 15/01/15 : £11968  Blackhorse 15/01/15 : £11968


PPI FAQs

What is PPI?

PPI is Payment Protection Insurance but its also known by lots of other names such as:

  • ASU (Accident Sickness Unemployment)
  • MPPI (Mortgage Payment Protection Insurance)
  • Loan Protection Cover
  • Redundancy Cover
  • Card protector

It’s a form of insurance that can be purchased alongside a loan, credit card, card finance or mortgage. The idea is that the policy covers the repayments on the credit in the event that you are unable to do so due to illness or unemployment.

In principle there is nothing wrong with this type of insurance, indeed it’s been around for decades. The problem however is that it's very often mis-sold because its unnecessary, overpriced or unsuitable. It's for that reason that thousands of consumers are doing PPI claims and claiming their money back.

How do I know if I have a claim?

That's simple, we will check for you.  If we find that you have PPI you need to think whether you could answer YES to any of the questions? If so you may have a PPI Refund claim:

  • Were you told or sold the wrong thing;
  • Did you even know you had been sold PPI?;
  • Where you unemployed or retired when you took out the loan or credit card?
  • Were you self-employed when you took out the borrowing?
  • Did you have any medical conditions when you bought the PPI? Most policies don’t allow you to claim for help due to pre-existing medical conditions. Were you even asked whether you had any pre-existing medical conditions? Did you know about the exclusions?
  • Did you take out a loan or credit with one of the dozens of lenders and financial institutions who have already been fined by the FSA for the way they sold PPI? Take a look at the table to see if this is the case. If ‘yes’ then there’s a strong chance that you have a PPI policy

Don’t worry if you are unsure whether your circumstances fit into any of these categories, they’re just examples. With thousands of claims under our belt we will do our utmost to add you to our list of happy customers.  If you’re unsure whether you have a PPI claim or want to get your PPI reclaim started, simply fill out the secure online form or give us a call today on 01792 293688

I’m not sure if I had PPI with my loan or credit card?

That’s not suprising with so many people being sold PPI without their knowledge.  That's why we specialise in Mis-sold PPI claims without the need for our clients to provide any account details - no documentation or even account numbers are required.  We just need a list of lenders you can remember having some form of credit with back to 1988 and we will do the rest.

If you suspect that you may have been sold PPI then contact us, let us know you’re unsure and we can find out for you.

Quite simply there is a good chance that you do have PPI because the majority of loans taken out in the last 15 years included some form of Payment Protection Insurance. Payment Protection Insurance is also known as Personal Loan Protection (P.L.P.), Mortgage Payment Protection Insurance (M.P.P.I.), Accident Sickness and Unemployment Cover (A.S.U.), Life & Accident, Sickness and Unemployment Cover (Life and A.S.U.), or Credit Card Repayment Protection (C.C.R.P.)

What loans do you consider?

As specialist Payment Protection Insurance (PPI) claims handlers we cover any type of credit agreements, car loans, credit cards and mortgage payments.

How long will my claim take?

We can usually find out which PPI claims you may have within 7 to 14 days of our lender enquiry.  Once we start the claim itself, we have settled claims within just a few weeks but they can take up to 8 months or longer sometimes depending on their complexity. As you may expect every case is different and as such, payout times will vary. How long it will take for you to get your money back depends on when you took out the borrowing, what paperwork you have, how quickly the lender or insurance provider replies, how co-operative they are and the number of claims they’re dealing with. You may read of some Claims Companies claiming to complete all PPI cases within 8 weeks; quite simply we think that’s misleading. Our team deals with our end of the case as quickly and efficiently as possible and we’ve had some cases turned around in 3 weeks but yours may to take between 9 and 36 weeks to complete, so be prepared for a wait. Don’t worry however as we will keep you informed of our progress throughout a claim.

Can I make the claim myself?

Yes you can make the claim yourself if you have the time and you are comfortable arguing your case with a big lender or maybe with an Ombudsman. You will also need to ensure that your claim succeeds first time because you will probably not be able to raise the complaint again.  Would you know whether a lenders refusal to pay compensation is reasonable or whether an offer matches your full entitlement to compensation? Whether you make a claim yourself, seek advice elsewhere or use us we would advise you to claim sooner rather than later to ensure that you receive everything that you’re entitled to. 

I have already started to claim myself, can I still use you?

Yes, as long as you have not taken your case to the Financial Ombudsman Service, we usually can help. Go Claim PPI will tailor our service to each individual claim, whatever stage of the claims handling process it has reached. Even if your complaint has been rejected, we can often still pursue compensation but please remember you will need to get the claim to us within 6 months of the lender rejecting your complaint.

How far back can I claim?

We generally deal with policies sold within the last 12 to 15 years, but depending on the lender some will go back to 1988.  Banks and lenders must keep records of all their customer’s transactions and dealings for the past 6 years, but we are often able to identify claims on loans and credit cards that were taken out way before that date.  Whatever your situation, it’s worth making a PPI claim.

How much will I get?

This varies depending on how many policies you have, how much you borrowed, how the policy was mis sold and how much the insurance provider charged you for the worthless cover. The FSA believe the total compensation needed to refund mis sold PPI borrowers is close to £4billion. At Go Claim PPI our claim value has averaged £2250 for loans and £1750 for credit cards. Of course, yours could be less, but it could also be more. The only way to find out is to make a claim.

Can I make more than one claim?

YES, most people make several claims as they have had several Loans & Credit Cards over the years.  With our systems we often find additional claims for loans/credit cards/mortgages etc that our clients has forgotten they ever had.  Start your claims with us today and take advantage of the possibility of these windfall claims.

Can I make a PPI claim against a policy that has expired or on closed loans/cards?

YES, whether you cancelled a policy or finished paying back the loan, you can still make a PPI refund claim.

Can I make a refund claim against a policy which I have actually used?

YES, even if you’ve made a successful insurance claim through the policy, you can still make a PPI refund claimalthough the lender may be able to deduct any benefits you have already received. Don’t worry we can advise you on the correct compensation figure in those circumstances.

What will I have to do?

You just need to complete our PPI Claim Pack and return it to us. Once we have the signed paperwork we can make a start on your claim.

Do I need a copy of the contract?

Do not worry if you do not have a copy of your loan agreement or all of your credit card statements. We will contact your lender or finance provider and obtain all the necessary documentation required for your claim.

Can I speed up my claim?

YES, if you do have copies of your loan or credit agreements they will help us to make a start on your claim sooner. Similarly if you have copies of your credit card statements showing that you paid PPI that’s a great help (don’t worry if you don’t have statements for the last 6 years we can apply for these for you).

How much will it cost me to make a claim?

If you choose to let us fight your case, then your claim will be handled on a No Win No Fee* basis. If we win, new customers can take advantage of our reduced rates and pay just 30% of the total claim value plus vat. If we don’t win, you pay absolutely nothing*. To get your PPI Payments back, simply call 01792 293688 or fill out the quick and easy online form.

Is Go Claim PPI fully authorised and regulated?

Yes Go Claim PPI is a trading name of Go Claim Ltd regulated by the Claims Management Regulator in respect of regulated claims management activities; its registration is recorded on the website www.claimsregulation.gov.uk

We are also registered as a Data Handler with the Information Commissioners Office.

Our Company Registration No. is 05518827 and our registered address is Langdon House, Langdon Road, Swansea Waterfront, SA1 8QY.

How secure are my details with you?

Go Claim PPI and Go Claim Ltd takes its responsibilities under the Data Protection Act very seriously. We keep all information relating to you and your claim secure. All our employees have signed stringent confidentiality contracts, and systems are in place to prevent misuse of any data.

Do you have a complaints procedure?

YES, at Go Claim PPI we believe that a happy customer is a good customer and we always strive to provide excellent service. If you are unhappy then please view our complaints procedure and let us know.

Will this action effect my credit rating?

NO. The process is completely legal and will not affect your credit rating in any way.

What if my question isn't answered here?

Feel free to call us on 01792 293688 and speak to one of our highly trained Customer Service Advisers, who will be happy to help.

* costs may be payable if you cancel our contract before the conclusion of your claim.

£99,522

Our largest Credit Card PPI claim to date.

£35,594

Our largest Loan PPI claim to date.

9/10

The number of people yet to claim PPI (source Ombudsman report May 2013)

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Lloyds Group

Put aside £7.5 billion so far - estimated £1.4 billion still unpaid!

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HSBC Group

Put aside £1.5 billion so far - estimated £650 million still unpaid!

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Santander

Put aside £538 million so far!

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Nationwide

Has put aside £1738 million!

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Royal Bank of Scotland

Put aside £2.2 billion so far - estimated £900 million still unpaid!

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Barclays

Put aside £2.6 billion so far - estimated £1 billion still unpaid!